FAQs
About the Brand
Q: What is Nuvrens?
A: Nuvrens is an Egyptian sportswear brand offering high-quality, modest, and stylish activewear designed for women.
Q: What makes Nuvrens different from other sportswear brands?
A: We focus on hijab-friendly designs, modest fits, and premium fabrics that combine comfort and style.
Q: Can I contact Nuvrens for more information?
A: Yes, you can Contact us for any inquiries.
Products
Q: Are your clothes suitable for all types of sports?
A: Yes, our clothing is versatile for the gym, other sports, or casual streetwear.
Q: Do you offer hijab-friendly sportswear?
A: Yes, our collection includes modest shorts, loose-fitting pants, and other pieces designed for modesty.
Q: Are the fabrics high-quality?
A: Absolutely, we use premium materials that don’t fade, require ironing, or show sweat.
Orders & Payment
Q: How can I place an order?
A: Orders can be placed directly through our website by selecting your products and checkout options.
Q: What payment methods do you accept?
A: We accept all standard online payment methods available in Egypt, including credit and debit cards.
Q: Can I modify my order after placing it?
A: For any changes, please Contact us as soon as possible.
Shipping & Delivery
Q: How long does delivery take?
A: Cairo and Giza typically take 2–3 business days, while other governorates take 3–7 business days. Learn more here.
Q: Who pays for shipping?
A: Shipping fees are calculated at checkout based on the delivery location. Learn more here.
Q: Can I track my order?
A: Yes, tracking information is provided once your order is dispatched.
Returns & Exchanges
Q: What is your return/exchange policy?
A: Returns or exchanges are accepted within 14 days of receiving the order, and customers pay the shipping cost. Learn more here.
Q: What happens if a product is out of stock?
A: You can either receive a full refund or wait for the next stock to become available. Learn more here.
Q: How do I initiate a return or exchange?
A: Please Contact us to start the process.